How do I access my Manulife Vitality account
It only takes a moment to access your account in the Manulife Vitality mobile app. To do so, please follow these steps:

Download the free Manulife Vitality mobile app on your mobile device. Apple App Store | Google Play
Open the app.
Review the Terms and Conditions and tap Agree.

If you have already registered your Manulife Vitality account in the Manulife Online Access Portal, enter your Manulife Vitality username and password and tap Sign In.

Note: You can turn on the Remember Me function so you do not have to enter your login details each time you open the app. You will now be logged in to your Manulife Vitality account through the app. The next time you log in and view your homepage, you will see a green check mark under the App icon.

How do I update my account information?
You can call 1-888-626-8543 to update account information like your email address or phone number. If you’d like to make changes online, sign in to your insurance account, not your Manulife Vitality account. You can’t make these kinds of updates in the Manulife Vitality app.

Go to the sign-in page and click Sign in for the type of insurance you have: “Individual Insurance” for life insurance or “Individual Health and Dental Insurance.”
Sign in with the same Manulife ID you use to access Manulife Vitality.
Click Profile in the top right corner, then Manage your Manulife ID.
You’ll be sent an authentication code, so enter that once you receive it.
Once you’re on the Manage your Manulife ID page, click the Edit button to change your email address or phone number.

How do I upgrade my Manulife Vitality membership from Manulife Vitality Go to Manulife Vitality Plus?
If you have Manulife Vitality Go – the free version of the program that comes with all eligible life insurance plans – you can upgrade to Manulife Vitality Plus so you can get benefits like the chance to earn a free Apple Watch and increased rewards. Just call 1-888-626-8543 and we’ll upgrade your membership for a small monthly charge.

What happens if I miss one or more payments?
If Manulife Vitality is unable to process a payment, typically due to an expired or invalid credit card, you will see alerts on both the mobile app and website asking you to update your credit card details. Once your credit card has been updated, the amounts owed will be processed in the next billing cycle.

If you have not paid your required monthly amount for a period of six months, Manulife Vitality may send your account to a collections agency. The collections agency will attempt to collect the amount you owe in Vitality charges, and, if applicable, the remaining balance on your Apple Watch. Manulife reserves the right to take additional legal measures to collect the amounts you owe.

Why is Manulife Vitality telling me to update my credit card information?
You may have a credit card on file that is no longer valid. If you’re seeing this message, you may have one of the following:

An expired credit card on file
A card that will soon expire
A credit card that is no longer valid
A payment that could not be processed

How do I update my credit card information?
If your credit card is about to expire, you can click on the Update payment details link on the Vitality Active Rewards with Apple Watch page. There, you can change or update your credit card on file.

What is Manulife Vitality?
Manulife Vitality is a program that comes with all eligible Manulife life and health and dental insurance plans. It rewards you with discounts and gift cards on popular brands for health and wellness activities you may already be doing.
Eligibility requirements: Insured must have reached their 18th birthday by the time the policy is issued. Available on single life coverage only.

Is Manulife Vitality membership free?
Yes, there’s a free version called Manulife Vitality Go that comes automatically with the purchase of eligible Manulife insurance plans. This membership version gives you discounts on Garmin and Fitbit devices and the chance to win gift cards when you spin the Vitality Wheel™ or play Vitality Squares™. If you want more rewards and the chance to save on insurance costs, you can pay $6 a month for Manulife Vitality Plus. To become a member with a health and dental insurance plan, the Vitality charge is $5 a month.
Savings on insurance costs are in comparison to the same Manulife life insurance policy without Vitality Plus. The level of savings on insurance costs will vary based upon the Vitality Status achieved by the life insured. Savings on insurance costs are only available on Family Term with Vitality Plus and Manulife UL with Vitality Plus. Manulife Par with Vitality Plus offers the potential for Vitality Dividends.
Answer a skill-testing question correctly to win any award from the Vitality Wheel or Vitality Squares.

Who qualifies for Manulife Vitality membership?
It’s pretty simple to qualify for Manulife Vitality membership. Here’s the criteria:

Purchase an eligible Manulife life or health insurance plan
Be at least 18 years old by the time the policy is issued
Get coverage on a single life only

What is the benefit of Manulife Vitality?
There are many benefits to becoming a Manulife Vitality member! Not only can you take advantage of the Apple Watch, Garmin and Fitbit offers detailed on this page, but you can also enjoy so many other valuable discounts and gift cards from our partners, all for making healthy lifestyle choices you may already be doing.

Can I get Manulife Vitality if I already have a Manulife insurance plan that doesn’t include it?
You can talk to your advisor and see if you qualify to convert your current life insurance plan to a product with Manulife Vitality.

I spoke to a co-worker who is not in the same province as me. There are differences in the program features. Why is that?
Certain features are not available to Quebec residents because of regulatory requirements. While the rewards for Quebec and non-Quebec residents are similar, how they are awarded is different.

I’m not an Android or iPhone user. Can I still participate in Manulife Vitality Active Rewards?
At this time, Active Rewards is only available on Android and iPhone devices.

Does Manulife Vitality support members with diabetes or pre-diabetes?
It sure does! If you report in section 4 of the Vitality Health Review™ that you have diabetes or prediabetes, we’re here to help you manage your journey and reward you for it! You can earn up to 3,000 points by improving your HbA1c result to a healthier range, plus, earn more points from doctor visits, flu shots, eye and foot exams, and more. You’ll also have access to courses designed to improve your overall health, symptoms, diet and diabetes management.

What types of documents can I use to submit things like workouts, athletic events, vaccines and dental checkups?
To submit a gym workout, you can upload proof from the gym, or a selfie if you’re working out at home.
For athletic events, proof can be a PDF, screen shot or photo of anything that proves you achieved that activity.
For screenings, vaccines and dental checkups, submit a PDF, JPG or PNG file of anything showing proof.
To protect the integrity of the program, Manulife Vitality verifies the accuracy of information submitted. Incorrect or incomplete information will result in the denial or cancellation of Vitality Points, or potential termination of membership according to the terms and conditions of the program.

How do I earn Vitality Points?
There are so many ways to earn Vitality Points! Right off the bat, you can earn 500 points by completing your Vitality Health Review and 1,000 by declaring you’re a non-smoker (if you are). Recording your physical activity with a wearable device can earn you up to 30 points per day, and even meditation and healthy sleep can pile up 10 and 5 per day, respectively.
For more, check out the “How many points for that?” chart, or watch our “Points & rewards” how-to video.

There was a delay in Manulife Vitality awarding my points and I missed reducing my Apple Watch payment. Can I appeal this?
Remember that you should open the app at least once a week in order to ensure your points sync. If you’ve done that and you feel that there was a significant delay in Manulife Vitality awarding your points, please contact Manulife Vitality.

What happens if I know I’ve earned enough workout points to get a Vitality Wheel spin, but my account shows I haven’t earned enough?
To allow for any delay in points being reflected against your weekly target (for example, if you have not yet synced your device), the previous week’s challenge will be kept open until 11:59 p.m. CT on the following Saturday.
If, during that monitoring period, Manulife Vitality awards points and you meet the previous week’s target, you will earn a spin of the Vitality Wheel for that previous target cycle.
Points awarded after the monitoring period will not be retroactively counted.
We recommend you open the Manulife Vitality app at least once a week to view your activity and make sure it’s syncing as expected.
If you feel there was a significant delay in Vitality awarding your points, please contact Manulife Vitality.

How many Vitality Points can I earn through workouts?

Light Workout: earn 10 Vitality Points
Standard Workout: earn 20 Vitality Points
Advanced Workout: earn 30 Vitality Points

How do I submit my Vitality Check to get Vitality Points?
First, log into the member portal or open the app.
Member portal submissions

In the Health Profile tab, select Vitality Check
In the Quick Links on the right side of your screen, click Submit your Vitality Check.
Once there, enter the information you have on hand: weight, height, cholesterol stats, blood pressure, fasting glucose and HbA1c level. You don’t have to complete all the fields, but only those you enter will be processed.
Then click the Upload File button to upload either your Vitality Check form (which you can download on that page) as a PDF or photo, or a copy of your screening results.
Manulife Vitality app submissions
Click the Activities tab at the bottom of the home screen, then select Health Check. You can upload your Vitality Check form or screening results as a PDF or photo by clicking the Submit proof button.

How do I get Vitality Points for submitting a prevention activity like a dental checkup or vaccination?
You can earn points for a colorectal screening, COVID-19 vaccination, dental exam, flu shot, pap smear, mammogram and skin cancer screening. To do so, simply upload proof either in the member portal or Manulife Vitality app.
Member portal submissions

First, log into the member portal.
In the Points tab, select Points Planner, then click on the Prevention box.
You’ll see a list of all the prevention activities you can submit. Click the Act Now button for the activity you have completed.
Enter the date of that activity and click ADD FILE to upload proof of the activity, which can be a PDF, screen shot or photo of anything that proves you achieved that activity.
Manulife Vitality app submissions
Click the Activities tab.
Scroll down to Prevention and click Screenings and vaccinations.
Click the Submit proof button.
Select the type of activity, enter the date of the activity and click Upload to submit proof, which can be a PDF, screen shot or photo of anything that proves you achieved that activity.
Click Submit.

How quickly will Manulife Vitality award points after I have completed an activity?
It may take up to 48 hours after you complete your activities for Manulife Vitality to award your points and display them on your account.
Note: For Individual insurance members, biometric screening results can take up to 7 business days.

Where can I view the points I’ve earned?
You can view your earned points on your Points Statement.
Note: If you have reached the maximum number of activity points, you will begin to see 0 points on your statement.

I have stopped receiving Vitality Points for my workouts. What do I do?
Please make sure that you are uploading your workouts to your account. If workouts aren’t uploading, try delinking and then linking your account again.
Additionally, check to see if you have reached the physical activity category limit of 6,000 Vitality Points in a program year.

What’s the maximum number of points each day for a physical activity?
You can earn a maximum of 30 Vitality Points from a verified physical activity each day.
If you complete two or more fitness activities in one day, the activity with the highest points between each will be awarded.

Is there a limit to the points I can earn?
There is no maximum for total amount of points in the program; however, there is a maximum of 6,000 points for the verified workout category and 1,500 points for the Athletic Events category, for a total of 7,500 points for Physical Activity.
If you have met the maximum in the Physical Activity category, you can still participate in the Active Rewards program and earn weekly rewards. You will also be able to earn points again once your Program Year renews.
Note: If you are participating in the Apple Watch Rewards program, and you have reached your maximum points for verified workouts, you will still earn points towards your Apple Watch monthly target.

What happens if I achieve the maximum points available for the physical activity category?
If you have achieved the maximum points available for physical activity, Manulife Vitality recognizes the workouts you complete as if you had earned a Standard and Advanced Workout.
Note: You will not be able to exceed your maximum for other rewards in the Manulife Vitality program.

How do Vitality Points work?
There are so many ways to earn Vitality Points! Here are just a few:

Walk at least 10,000 steps in a day
Complete at least 30 workout minutes in a day
Get a dental checkup
Get your flu vaccine
Complete your Vitality Health Review™
Meditate
Get healthy sleep
Earning points can get you a weekly spin of the Vitality Wheel ™, which can earn you gift cards or more points.
Plus, as you pile up your points, your Vitality Status will increase, earning you more savings on insurance costs and on popular brands.
Answer a skill-testing question correctly to win any award from the Vitality Wheel™.

Do Vitality Points expire?
Vitality Points reset at the end of your program year – but the good news is you start off with 10% of your previous year’s total as a head start! So if you end the year with 5,000 points, you’ll start the next one with 500. And in that new program year you can start building up points to climb from status to status once again.

How are the weekly Vitality Points targets determined?
Weekly targets are dynamic and personalized to you and your level of physical activity.
They are designed to keep you motivated to stay active. Some weeks it may be easy for you to achieve your targets and other weeks you may have to push a little harder to increase your level of physical activity.

What is the monitoring period for weekly Vitality Points targets?
Weekly targets run from Monday to Sunday each week. Your target is revealed on a Monday morning.

What happens when I meet my weekly Vitality Points target?
When you meet your weekly target, you will be able to spin the Vitality Wheel™ for a chance to win Vitality Points or a gift card.
You have 30 days after you’ve achieved your target to spin the Vitality Wheel. After the wheel spin expires, you will no longer be able to spin the wheel and will have to meet another target to get another spin. If you win a gift card when you spin the Vitality Wheel, you’ll need to correctly answer a skill-testing question to claim your prize.

Can I earn points for my Orangetheory workout?
Yes. You can earn points for working out at an Orangetheory Fitness studio or at home by completing one of their at-home workouts. This can be done multiple ways:

Use the Manulife Vitality app to check-in at the Orangetheory studio to earn up to 20 points for a Standard workout
Record your workout with a fitness device linked with Manulife Vitality.
If you worked out at home, submit a selfie of you, post workout to earn up to 20 points for a Standard workout.

How do I access my Manulife Vitality rewards?
To access your valuable rewards, simply log into your online account or open the app and click on Rewards. From there, choose the reward you want to redeem and follow the simple instructions.
If you’ve earned a gift card, open the app and you’ll see a big pink button at the top of the home screen that says “View your gift cards.” Click that and, voila: a list of your gift cards. Just click on the one you want to use and enjoy!

How do I redeem my exclusive WHOOP discount?
To redeem your 20% discount on WHOOP apparel and accessories or $40 off a 12- or 24-month membership , open your Manulife Vitality mobile app and click Rewards > Let’s find the right fitness device for you
To take advantage of this offer, make sure you’ve registered your Manulife Vitality account and completed your Vitality Health ReviewTM (VHR) on the mobile app or member site.
Login or register here using your Manulife ID. If you don’t have a Manulife ID, you can set one up.

Can I get the discounted prices if I am already an Orangetheory member?
Yes. If you are an existing member you will need to contact your studio and show proof of your membership with Manulife Vitality. You can do this by sharing your unique Manulife Vitality ID number. The studio will then adjust your membership to the new rate.

Can I upgrade my Orangetheory membership to the discounted rate?
Yes. If you are currently an Elite membership holder with Orangetheory, you can choose to upgrade your membership to Premier membership and take advantage of the Manulife Vitality discount.

How do I use the Manulife Vitality app?
It’s simple! Once you download it from the App Store or Google Play, open it up, log in and everything will be there at the touch of a finger. Follow the intuitive design to check your Vitality Status™ and Vitality Points™ total, set goals, complete activities, redeem rewards and more.
Check out this how-to video for all the details!

How do I link my Manulife Vitality app?
To link the app to your Manulife Vitality account, just sign in to the app using your Manulife ID – the same one you use for all your Manulife online accounts.
For instructions on linking your Manulife Vitality app to your wearable device or health app, go to the Wearable devices page and select your device or app.

What are the features of the Manulife Vitality Mobile App?
You can use the app to see an overview of your Vitality Health Review results and Vitality Age, and to review your Vitality Points and Vitality Status.
You can also use the app to log a workout at a gym and to submit your physical activity events like Athletic Events and Sports Leagues, prevention activities and certifications.

How do I submit activities using the Manulife Vitality mobile app?
Tap Log an Event to submit an Athletic Event, a Sports League, a Certification, a Gym Workout, a Vitality Check or a Prevention Activity. Don’t forget to send proof of your participation by taking a photo or attach a photo that already exists in your library! Once you’ve submitted the event, you will see a pop-up box confirming your successful submission. Within two business days, Manulife Vitality will review your submission and award points accordingly. Please note that you can submit events from up to 90 days ago.

Can I use the app Manulife Vitality to review my Vitality Points™ and Vitality Status™?
Yes. Tap the More icon > Points to reveal a history of the points you have earned in the current program year. As you earn more points, your status will increase.
Your status is also listed at the top of your home page on the Manulife Vitality website.

Can I opt out of receiving in-app and push notifications from the Manulife Vitality app?
Yes, you can unsubscribe from in-app and push notifications by changing your preferences directly in the app.
Note: Opting out of these may exclude you from important information that could help you better understand and help you participate in the program.

Can I link any wearable device or fitness app to the Apple Health app to earn Vitality Points?
Manulife Vitality allows members to connect and earn Vitality Points™ for activity on many different devices. However, this feature is not available when connecting devices through the Apple Health App. Workouts tracked through the Health App may result in non-standard data for which we are unable to award Vitality Points.
Please consider connecting your other devices through the free MapMyFitness app. This will verify your workouts and transfer them to Manulife Vitality.

Can I connect the Manulife Vitality app with more than one mobile or fitness device?
Yes, you can connect with as many devices as you want, as long as they are compatible.

Do I need to download the app?
Yes, you must download the app to fully participate in the Manulife Vitality program.
Apple App Store | Google Play

Can I link the Orangetheory app to Manulife Vitality?
You can link your Orangetheory app to Apple Health and link Apple Health with Manulife Vitality. To do this, on your Orangetheory app, from the home page click the gear icon in the top right corner. Scroll down and tap Apple HealthKit. You must enable sharing your workout data with Apple HealthKit. After you enable sharing, open the Health App and click Sharing. Scroll down and tap Apps and Services. Tap Orangetheory and select the types of information you would like to share.

How long will it take to receive my Apple Watch after I order it?
Purchases can take up to 8 weeks to ship from the date the order is received.
Following your order, you will receive an email labelled “Apple Watch Order Confirmation.” If you don’t see it in your main inbox, please check your junk mail folder. We will notify you again when your Apple Watch has shipped. This shipping email will be labelled “Apple Watch Shipping Confirmation.” This will provide you with the shipping date and tracking number, which you can simply click to track your shipment.

Can I return an Apple Watch after I order it?
You have 14 calendar days from the date of delivery to return your device. Contact our customer service team within that 14-day period to initiate an Apple Watch Order Return Request. You can call 1-855-664-2541 between 8 a.m. and 6 p.m. ET Monday to Friday.

Does Apple Watch come pre-loaded with the Manulife Vitality app?
No, your Apple Watch is a brand-new device. You will need to set it up and link it to Manulife Vitality separately.

How do I sync my Apple Watch with the Apple Health App or Manulife Vitality?
After you link your Apple Watch to Manulife Vitality, you will need to regularly sync your watch to ensure your activity data is being sent to Vitality. You can do this by regularly opening and logging in to your Manulife Vitality mobile app.
Manulife Vitality recommends syncing your watch at least 1-2 times a week.

How do I see my progress on my Apple Watch?
You can configure your Apple Watch using the Watch app on your iPhone.
Manulife Vitality has an Apple Watch complication (available on watchOS2 and later) that you can use to help you record your weekly points target. Tap ‘Complications’ in the Watch app to add Manulife Vitality.
Note: Complications are only available with certain watch faces. To learn more about this and other Apple Watch features, please visit Apple (Canada).

How can I change my move ring on Apple Watch?
Open the Activity app on your Apple Watch and scroll down to the bottom and click on “Change goals”. You can change your daily Move goal amount to match your Manulife Vitality active calorie threshold needed to earn points.
Please visit Apple support to learn more about using your move ring.

What happens to my Apple Watch payments if I am no longer a Manulife Vitality member?
You are still responsible for meeting your obligations in the Apple Watch Agreement. Depending on what day in the month your coverage is terminated, and the number of Vitality Points™ you have earned in qualifying workouts up to that point, a discounted monthly payment may still be appropriate. For example, if you cancel your policy effective May 20th, but have earned 200 Vitality Points™ in Standard and Advanced Workouts by that date, the June billing cycle will charge you the discount appropriate at 200 points. In June, you will not be able to earn any Vitality Points™; therefore, when the July billing cycle occurs, you will pay the maximum monthly amount for that month and all future months until you have completely paid off the balance. Also, you always have an option of paying the remaining amount and closing out your monthly obligation by calling Manulife Vitality to initiate a return.

What happens if my Apple Watch is lost or stolen? Can I order another one?
If your Apple Watch is lost or stolen, you are still responsible for your monthly payments as per the Apple Watch Agreement. Payments will continue to be based on the number of Standard or Advanced Workouts you complete during each month.
You can still lower your monthly payments based on physical activity tracked through other linked devices or gym visits. You are not eligible to purchase another watch until 24 months after your original order.

What happens if I get a new Apple Watch?
If you get a new Apple Watch, you should follow the instructions to pair your iPhone with your new watch. Your new watch will automatically be linked to Manulife Vitality.

What is the monitoring period for Apple Watch and how long is it?
Manulife Vitality tallies up the points you earn for the previous month on the sixth day of the month. This is the monitoring period that allows time for all activities to be submitted and counted towards the Apple Watch payment.
To ensure you do not miss out on points, we suggest that you sync your devices as soon as possible after your workouts.

How do I link my device to Manulife Vitality?
You link your device to Manulife Vitality by linking the app associated with it to the program. For example, if you have an Apple Watch, you’ll most likely connect the Apple Health app. If you have a Fitbit, you’d connect the Fitbit app.

Can I link more than one Fitbit account to Manulife Vitality?
No, you can only link one Fitbit account to Manulife Vitality.

Can I link my new device to my Fitbit account with the Fitbit app?
Yes, you can link any Fitbit device to your existing Fitbit account using the app.

How can I delink my Fitbit account from Manulife Vitality?
You can delink your account by going to your Home Page and selecting Devices. Click on Manage in the Fitbit box and you will be taken to the next page where you can click the Delink button and immediately delink your accounts. You may link your Fitbit account to Manulife Vitality again at any time.

I have replaced my old Fitbit device. What do I do?
Your Fitbit account is still linked to Manulife Vitality. All you have to do is link your new device to your existing Fitbit account.
If you require additional assistance, visit Fitbit support.

My wearable device is not working. What do I do?
For any technical issues with your wearable device, please consult the manufacturer’s Help page or contact them directly.
If you’re having trouble connecting your device to the Manulife Vitality app, please visit our Wearable devices page and select your device from the drop-down menu to find instructions.

Is Garmin compatible with Manulife Vitality?
Not only are Garmin fitness trackers compatible with Manulife Vitality to record your health and activity, but they’re also one of our valued partners. As a partner, Manulife Vitality Go members can get 30% off a Garmin product, including a Garmin Smart Scale, and Manulife Vitality Plus members can take advantage of the same offer or get a free Garmin vívosmart 5.

Which Garmin fitness trackers are compatible with Manulife Vitality?
Any Garmin fitness trackers that are compatible with Garmin Connect are compatible with Manulife Vitality. To find the most recent list of fitness trackers , please visit Garmin Connect.

Can I link more than one Garmin account to Manulife Vitality?
No, you can only link one Garmin account to Manulife Vitality.

How can I delink my Garmin account from Manulife Vitality?
To delink your Garmin account, please follow these steps:

Log in to your Garmin Connect account
Click on Profile
Click on Account Settings
Click on Account Information
Select “Disconnect” under the Applications field for Manulife Vitality app

There’s something wrong with my Garmin fitness trackers. Who should I contact?
Please contact Garmin directly for assistance with any Garmin fitness trackers specific issues.

Can I return my Garmin?
Please refer to Garmin’s standard return and refund policy.

Can I link more than one Polar account to Manulife Vitality?
No, you can only link one Polar account to Manulife Vitality.

Can I use PolarFlow to earn Vitality Points?
You may use PolarFlow as long as you also have a PolarPersonalTrainer account with the same credentials, linked to your Manulife Vitality account.

How do I delink my Polar account from Manulife Vitality?
Delink your account by navigating to Home and selecting Devices. Click on Manage in the Polar box and you will be taken to the next page where you can click the Delink button to immediately delink your accounts. You may link your Polar account to Manulife Vitality again at any time.

Why are only Standard and Advanced Workouts included in Active Rewards?
The primary goal of Active Rewards is to motivate you to increase your physical activity on a daily basis.
Regular physical activity can help you manage your weight, lower stress and strengthen your bones and muscles, to name just a few benefits. While any physical activity is beneficial, by design, completing Standard and Advanced Workouts will help you achieve the recommended daily amount of physical activity for substantial health benefits.

Are there recommended target zones for different workout intensities?
Yes, there are specific target zones that help guide you to the right intensity and are based on a percentage of your maximum heart rate (MHR). Please refer to the following target zones:

Light Zone: 60–70% of the maximum heart rate - Improve basic endurance and aid in recovery
Moderate Zone: 70–80% of the maximum heart rate - Improve aerobic fitness and burn fat
Hard Zone: 80–90% of the maximum heart rate - Increase maximum performance capacity

How can I calculate my age-related maximum heart rate?
To calculate your maximum heart rate, take 220 and subtract your age.
For example: A 40-year-old individual’s maximum heart rate is 180. If that 40-year-old wanted to train within the ‘Light’ target heart rate zone, such as 60%, they would calculate it like this:
220 - 40 = 180 (MHR) x 0.6 = 108 (60% of MHR).

Can I track elliptical workouts?
Yes, you can track elliptical workouts with your wearable device.

Exercising at 60% or more of your maximum heart rate for 30-44 minutes will earn you a Standard workout.
Exercising at 60% or more of your maximum heart rate for 45+ minutes will earn you an Advanced workout.

How long do I have to submit my workouts to ensure I meet my targets and earn a spin on the wheel?
You should sync your devices on a regular basis to ensure all workouts are awarded. We recommend you log in to your app at least once a week to ensure any data is collected. There are instances when it may take a few days to receive your workouts from our device partners and award your points. All workout points must be awarded by Saturday of the following week.
Note: Any workout data that comes in after that time will not be counted toward meeting your weekly target.

I am not receiving the correct number of steps for my workouts. What do I do?
Please make sure you are not recording workouts from two different sources.

Why does Manulife Vitality adjust active calorie thresholds if my weight changes?
When you use the Apple Watch to track your workouts, the watch tracks your active calories – the calories you burn when you’re active. The calculation for active calories is influenced by your weight stored in the Apple Health App. Manulife Vitality awards Vitality Points based on the active calories you burn.
Since your weight influences the number of calories you burn, Manulife Vitality will adjust your workout thresholds if your weight stored in the Apple Health app changes. We will not adjust the thresholds if there is a minor change in your weight.

Do I need to purchase my own Orangetheory heart rate monitor?
Yes, if you register for either an Elite or Premier membership you will need to purchase a heart rate monitor from Orangetheory. If you are a new member and opt to take advantage of the 3-week offer, a heart rate monitor will be loaned to you for the duration of the 3 weeks.

How do I manage which data I share with Manulife Vitality ?
For iPhone users, you can manage this from the Apple Health app on your smartphone. Open the Health App and tap Sharing > Apps > Manulife Vitality. There, you can switch on or off the data you want to share with Manulife Vitality.
For android users, you can manage this from the Google Fit app on your smartphone. Open the Google Fit app, tap your profile icon and then the Settings icon in the top right corner. Scroll to “Manage connected apps” and search for the Manulife Vitalty app to update your data sharing settings.

Will Manulife have access to the biometric results that are submitted to my Manulife Vitality account?
All biometric results will be sent to The Vitality Group for application to your Manulife Vitality account. Manulife does not have access to these biometric results and lifestyle information.
If you have a question about your Manulife Vitality account, you can contact the Customer Service Centre at Manulife. If your inquiry is about your biometrics or requires biometric information, you will be asked to provide consent for Manulife to access your biometric results. If you do not wish to authorize this access, the Manulife Customer Service Professional will engage an alternate servicing model with The Vitality Group directly, possibly through email or direct mail submission.

Can Apple access or use my data?
Vitality holds privacy in the highest regard. In the Apple collaboration, Vitality is able – with your explicit consent – to obtain information from the Apple Health App to deliver the benefits of the Manulife Vitality program. Vitality does not transmit individual data to Apple or Manulife. Apple does not use a member’s personal information.