常见问题

门票信息

观众需要门票吗？
不需要。只有计划在充气设施上弹跳的人需要门票，包括陪同孩子的家长。家长需购买与孩子同一场次的门票。
3岁及以下儿童的门票政策？
3岁及以下儿童可以参加任何儿童场次，但必须由持有门票的家长或监护人陪同。4岁及以上儿童可以单独参加Junior或Bigger Kids场次。
“Access All Area”门票包含什么？
包含3小时的通票，其中包含在世界最大弹跳城堡的指定时间段，以及无限次进入The Giant、City Xscape、Sport Slam和airSPACE。
门票价格如何？
提前在官网购票最便宜，活动当天在售票处购票会更贵。

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场次类型

混合年龄家庭可以一起参加哪个场次？
家庭可以选择适合所有成员的场次，具体需根据年龄选择Toddler、Junior、Bigger Kids或Adult Only场次。
Toddler场次适合谁？
专为3岁及以下儿童设计，需家长陪同。
Junior场次适合谁？
适合7岁及以下儿童，家长可选择是否陪同。
Bigger Kids场次适合谁？
适合15岁及以下儿童，家长可选择是否陪同。
Adult Only场次适合谁？
仅限16岁及以上参与者。

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常见问题

活动相关

VIP升级包含什么？
- VIP快速通道
- 专属休息区
- VIP优先进入弹跳城堡和滑梯
- 折扣卡（面部彩绘50% off，商品25% off等）
应该提前多久到达？
建议提前到达，准备好电子或纸质门票二维码。弹跳城堡需按指定时间段进入，其他设施可无限次使用。
迟到怎么办？
可以入场，但3小时活动时间不会延长，且可能错过弹跳城堡的指定时段。
有年龄限制吗？
无上限年龄，但不同场次有年龄分组（如Toddler场次限3岁及以下）。
所有儿童都需要成人陪同吗？
仅3岁及以下儿童需由持票成人陪同。
家长需要门票吗？
如果家长要进入充气设施，需购票；仅旁观则免费。
有最低年龄限制吗？
仅Adult Only场次要求16岁及以上，其他场次无下限。
有体重/身高限制吗？
所有设施限重245磅，弹跳城堡限高85英寸（约7英尺1英寸），其他设施限高76英寸（约6英尺4英寸）。
孩子走失怎么办？
联系工作人员，他们会通过广播系统协助寻找，并在指定汇合点 reunite。
每场活动时长？
“Access All Areas”通票为3小时，含弹跳城堡的指定时段和其他设施的无限次进入。
需要穿什么？
必须穿袜子（可现场购买或自带），建议轻便衣物和防晒用品。
下雨怎么办？
恶劣天气可能改期或取消，主办方会通过邮件、短信或Facebook通知。
可以自带食物吗？
多数场地允许自带食物，但需提前查看活动指南确认。
可以带宠物吗？
不允许携带宠物。

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门票相关

可以现场购票吗？
建议提前在线购票，场次可能售罄。
可以退款吗？
除非因天气或活动取消，否则门票不可退款。
可以改期吗？
可以联系客服更改场次（需有空位）。
婴儿需要门票吗？
被抱在怀中的婴儿无需门票。
需要打印门票吗？
电子或纸质门票均可。
可以转让门票吗？
需联系客服更改参与者信息。

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其他

活动取消怎么办？
会收到邮件通知改期或退款选项。
有储物柜吗？
提供自助储物柜（$10/个），贵重物品不建议存放。
可以拍照吗？
允许携带手机拍照，但需注意安全。
孕妇可以参加吗？
允许，但需自行评估风险。
如何联系失物招领？
活动期间可现场领取，结束后贵重物品会移交当地警局。

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Here’s the cleaned and organized FAQ content in English:

Ticket Information

Are there fees for spectators?
No fees for spectators. Only those bouncing require a ticket, including accompanying parents.
Ticket policy for children aged 3 and under?
Can enter any kids session but must be accompanied by a paying parent/carer with their own ticket.
What does ‘Access All Area’ ticket include?
3-hour pass with timed slot on The World’s Biggest Bouncy Castle plus unlimited access to other attractions.
Ticket pricing?
Cheapest when purchased in advance online. Higher prices at box office on event day.

Session Types

Which session for mixed-age families?
Choose based on oldest child’s age (Toddler/Junior/Bigger Kids/Adult sessions).
Toddler Session details:
Exclusively for parents/carers with children aged 3 and under.
Junior Session details:
For kids aged 7 and under (parents may join with ticket).
Bigger Kids Session details:
For ages 0-15 (parents may join with ticket).
Adult Only Sessions:
Strictly 16+ only.

Event FAQs

VIP upgrade includes:
- VIP check-in lane
- Exclusive shaded seating
- Priority access to attractions
- Discount card (50% off face painting, etc.)
Arrival time recommendation:
Arrive early with QR code ready. Castle access is timed; other attractions unlimited during 3-hour session.
Late arrival policy:
Late entry permitted but session won’t be extended. Missed castle time slots cannot be rescheduled.
Age restrictions?
0-100 welcome but sessions are age-segregated (Toddler: 0-3, Junior: 0-7, etc.)
Adult supervision required?
Only for ages 3 and under.
Do parents need tickets?
Free to spectate; ticket required only if entering inflatables.
Minimum age limit?
Only Adult sessions have minimum age (16+). Others have maximum age limits only.
Weight/height restrictions?
Max 245lbs. Castle: max 85″ height. Other attractions: max 76″ height.
Lost child procedure?
Contact staff for “Lost Child” alert and reunite at designated point.
Session duration?
3 hours total (includes timed castle access + unlimited other attractions).
What to wear?
Socks mandatory (available for purchase). Recommended: light activewear, sunscreen.
Rain policy?
Events may be postponed/rescheduled for severe weather. Notifications via email/SMS.
Outside food allowed?
Generally permitted unless venue specifies otherwise.
Pets allowed?
No pets permitted.

Ticket FAQs

On-site ticket purchases?
Recommended to buy online in advance (sessions often sell out).
Refund policy?
No refunds except for weather-related cancellations per policy.
Rescheduling tickets?
Possible if contacting customer service with availability.
Tickets for infants in carriers?
Not required if worn by parent.
Printed tickets required?
Digital or printed tickets accepted.
Ticket transfers?
Must contact customer service to update attendee details.

Other FAQs

Cancelled event procedure?
Email sent with reschedule/refund options.
Storage options?
$10 lockers available (first-come). Unsecured “Sneaker Storage” also provided.
Photography policy?
Personal cameras/phones allowed at own risk.
Pregnancy participation?
Allowed at participant’s discretion (surfaces unpredictable).
Lost and found?
Items held during event; valuables transferred to local police afterward.

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